MİL, B. And YÜKSEL, A. Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?. 2008. In Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry , Nova Science Publishers, New York, 287-297.

MİL, B., & YÜKSEL, A., (2008). Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?. Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry (pp.287-297), New York: Nova Science Publishers.

MİL, Burak, And ATİLA YÜKSEL. "Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?." In Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry , 287-297. New York: Nova Science Publishers, 2008

MİL, Burak And YÜKSEL, ATİLA. "Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?." Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry , Nova Science Publishers, 2008, pp.287-297.

MİL, B. And YÜKSEL, A. (2008) "Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?", Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry . New York: Nova Science Publishers.

@bookchapter{bookchapter, author ={Burak MİL And author ={ATİLA YÜKSEL}, chaptertitle={Do We Need to Change the Research Perspective to Better Understand Customer Dissatisfaction? How Could It Be?}, booktitle={ Tourist Satisfaction and Complaining Behavior Measurement and Management Issues in the Tourism and Hospitality Industry}, publisher={Nova Science Publishers}, city={New York},year={2008} }